Effective date: January 1, 2025
Tankless Water Heater Repair Prescott respects your privacy. This policy explains what information we collect, why we collect it, and how we keep it safe. It applies to our website and to the services we provide in and around Prescott, Arizona. By using our site or contacting us, you agree to the practices described here.
Information We Collect
When you contact us or book a service, we collect the details you give us. That includes your name, phone number, email address, and the service address where the work will be done. We also note what you tell us about your tankless water heater so our technician can arrive prepared.
Like most websites, we automatically collect some technical information when you visit. This includes your IP address, browser type, device type, and the pages you view. We use this to keep the site running smoothly and to understand how people find us.
How We Use Information
We use your contact details to schedule your appointment, send service updates, and follow up after the job is complete. If you ask for a quote, we use the information you provide to prepare it accurately.
We may also use your information to send occasional reminders or offers about our services. You can opt out of those messages at any time. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device that help the site load faster and work correctly.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not function as intended.
Analytics and Third-Party Tools
We use trusted third-party tools, such as website analytics services, to understand how visitors use our site. These tools may collect information about your device and browsing activity, but they do not identify you by name.
We may also use scheduling or communication platforms to manage appointments and messages. These providers only access the information needed to perform their specific service for us.
Data Sharing and Disclosure
We share your information only when it is necessary to complete your service or run our business. That includes sharing your address and service details with the technician assigned to your job. We may also share information with payment processors if you pay by card.
We will disclose your information if required by law, such as in response to a court order or to protect the safety and rights of our business, our customers, or the public.
Data Retention
We keep your personal information only as long as we need it to provide services, meet legal and accounting requirements, and resolve any issues that may come up after your service.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure networks, restricted access to customer records, and regular reviews of our practices.
No method of transmission over the internet is completely secure, but we work hard to safeguard the information you trust us with.
Your Rights
You can ask to see the personal information we hold about you. You can also request that we correct or delete it, or ask us to stop using it for marketing. We will honor your request as required by law.
To exercise any of these rights, contact us using the details at the bottom of this page. We may need to verify your identity before we proceed.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page periodically so you stay informed about how we protect your information.